Frequently Asked Questions
Find quick answers to common questions about Govee smart lighting and home devices.
How do I connect my Govee devices to Wi-Fi?
To connect your device, download the Govee Home App, ensure your Bluetooth is enabled, and select your product model. Please note that most Govee devices require a 2.4GHz Wi-Fi frequency to maintain a stable connection.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking number via email once your package has shipped.
What is your return policy?
We offer a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund within 30 days of the delivery date.
Do Govee products work with voice assistants like Alexa or Google Home?
Yes, most of our smart Wi-Fi enabled products are compatible with Amazon Alexa and Google Assistant. You can enable the 'Govee Home' skill in your respective voice assistant app to start controlling your lights with voice commands.
What kind of warranty is provided with Govee electronics?
All Govee products come with a limited 12-month warranty that covers manufacturing defects. If your device fails due to a quality issue under normal use, we will provide a replacement or a repair.
Can I cut my Govee LED strip lights to a specific length?
Only specific models of Govee LED strips are designed to be cut. Please check your product manual for designated cutting marks. Note that cutting non-cuttable models or cutting outside the marks will void the warranty and may damage the product.